We understand that arriving in a new place can be overwhelming, especially after a long flight or journey. While we strive to make your pickup experience as smooth and stress-free as possible, there may be times when you might have difficulty locating your driver. If you are in this situation, please don’t worry—here’s what you should do.
Immediate Steps to Take
If you can’t locate your driver upon arrival, you should first try to remain calm. Your driver is likely nearby, and with a few quick steps, we can ensure you connect with them promptly. Here’s what you should do:
- Check the Meeting Point: Upon booking, you should have received detailed instructions on where to meet your driver. Typically, this will be at a designated meeting point inside or just outside the terminal, such as near the baggage claim, exit doors, or a specific airport sign or landmark. Double-check the location and make sure you’re in the correct spot.
- Look for Your Driver’s / Staff Sign: Our drivers typically hold a sign with your name or company logo to help you identify them. Scan the area around the meeting point for someone having this sign. Remember that airports can be busy; spotting your driver or staff company in the crowd might take a moment.
- Check Your Phone: In many cases, your driver may try to contact you directly if there’s any confusion about the meeting point. Check your phone for missed calls, text messages, or emails. If you provided your flight details, your driver might also have been updated on any changes to your arrival time and may be trying to reach you.
Call Us Immediately
If you’ve followed the steps above and still can’t locate your driver, the next and most crucial step is to contact us immediately. Our customer service team is here to assist you 24/7 and is fully prepared to resolve any issues quickly. Please use the contact information in your booking confirmation to call us immediately.
These are the phone numbers you can call us:
Toll-Free USA/CAN +1-844-223-0223
Call in Mexico +52-3223080063
or email us at [email protected] (We check our mail every moment)
When you call, please provide the following information:
- Your Name: The name under which the booking was made.
- Flight Details: If your arrival time or terminal has changed, please provide the flight number and the airline.
- Your Location: The specific airport area where you are currently waiting. This will help us guide the driver to you or provide you with instructions on where to meet them.
Our customer service team will immediately contact your driver to determine their exact location and guide them to you. In most cases, any mix-up can be resolved within minutes.
What We Do to Prevent This Situation
We understand how frustrating it can be to arrive at an airport and not immediately find your driver. That’s why we take several proactive steps to minimize the likelihood of this happening:
- Clear Communication: Before your trip, we send detailed instructions about the meeting point, including visual cues and landmarks, to help you find your driver.
- Driver Tracking: Our team monitors your flight status and keeps our drivers informed of any changes in arrival time or terminal, ensuring they are at the correct location when you arrive.
- Driver Contact Information: We often don’t share any information about drivers and vice versa (for privacy protection), and we always have airport company staff to help you locate your driver.
Your Peace of Mind
Your comfort and peace of mind are our top priorities. We understand that locating your driver is crucial to starting your journey on the right foot, and we are committed to ensuring this process is as seamless as possible. If, for any reason, you are unable to locate your driver, please know that we are just a phone call away, ready to assist you immediately.
Conclusion
If you can’t locate your driver, don’t hesitate to contact us immediately. We are here to help you 24/7, and our customer service team will work quickly to connect you with your driver. We take several proactive measures to ensure that you and your driver can easily find each other, but if any issues arise, we are committed to resolving them promptly. Your satisfaction and peace of mind are our priorities, and we will do everything we can to ensure your experience with us is smooth and enjoyable from start to finish.