Faq

Before you book

How do I make a booking on your website?

You can fill and send us the Reservation Book or you can send us a message via Contact Form! One of our agent will be in touch.

What information do I need in order to book?

Pick up and drop off locations, date and time information, email,  name and surname, phone number and flight numbers will be enough for us.

I cannot find a route I want to book. What to do?

You can send us a message via Contact Form! One of our agents will be in touch.

How do I pay for my transfer?

You can pay with your Paypal account or you can pay with cash to our agent.

Can I book a transfer with more than one stop?

Yes, you can book a transfer with more than one stop. Just send us a message via Contact us!

How I contact you?

You can call us or email us

Toll Free USA/CA  +1-844-223-0223

Call in Mexico +52-322-222-6279

info@vallartaincentives.com

 

Before you travel

What luggage entitlement will I have?

This depends on the vehicle required and the number of people for which it was scheduled.

Where will I meet the driver when I arrive?

One of our agents will be waiting for you at the arrival gate with a banner with your name.

What happens if I can’t locate my driver?

You can call our Customer services or you can send us an e-mail. We will help you to locate your driver

Toll Free USA/CAN +1-844-223-0223

Call in Mexico +52-322-222-6279

or email us info@vallartaincentives.com  (We checked our mail every moment)

My group size has changed, can I choose another vehicle?

Absolutely, you just need to tell us before your arrival via email or call one of our phones and we take care.

How long will the transfer take?

This depends on where you go and the traffic situation at the time.

What if my flight is delayed?
Our agents are at the airport are constantly monitoring the flight to ensure that your shuttle is there in when you arrive. You not have to worry about, we make sure that your transport is there.

During your vacations

Can I buy tours from Vallarta Incentives?

Absolutely, we have the best Puerto Vallarta tours offered at the best prices, you only need to Contact us! and we take care of your fun.

What if my flight arrives before the reserved time?

Contact us immediately! (We check out our email everytime)