Faq

Before you book

How do I make a booking on your website?

FAQ Question: How do I make a booking on your website?

Answer:

Booking a transportation service on our website is a simple process designed to get you on your way quickly and efficiently. Whether you prefer to fill out a form or message us for personalized assistance, we’ve got you covered. Here’s how you can make a booking:

1. Use the Reservation Book

The easiest way to make a booking is by filling out and submitting our Reservation Book form, which is available on our website. This form is specifically designed to capture all the essential details we need to arrange your transportation. Here’s how to do it:

Step 1: Visit our website and navigate to the Reservation Book section.
Step 2: Fill in the required information, including your pick-up and drop-off locations, date and time of service, full name, email address, phone number, flight details (if applicable), and any other relevant information.
Step 3: Choose your preferred payment method and provide any special instructions or requests you may have.
Step 4: Review the information you’ve entered to ensure everything is correct, then submit the form.

Once you’ve submitted the Reservation Book form, our team will receive your details and begin processing your request. One of our agents will be in touch shortly to confirm your booking, provide any additional information you may need, and ensure that all your needs are met.

2. Send Us a Message via the Contact Form

If you prefer a more personalized approach or have specific questions before making your booking, you can also send us a message via our Contact Form. This method allows you to communicate directly with our team, who can assist you with your booking and answer any questions you might have. Here’s how it works:

Step 1: Navigate to the Contact Us page on our website.
Step 2: Fill out the Contact Form with your name, email address, phone number, and a brief message outlining your request or inquiry.
Step 3: Submit the form, and one of our agents will respond promptly to assist you.

Our agents are dedicated to providing you with the best service possible, so this is a great option if you need help deciding on the best vehicle, have special requirements, or simply want to confirm details before booking.

3. What Happens After You Make a Booking?

After you’ve submitted your booking request, either through the Reservation Book or the Contact Form, one of our agents will review the information and reach out to you. We’ll confirm the details of your booking, including the type of vehicle, pick-up and drop-off locations, date, and time. We will also answer any additional questions you may have and provide you with a booking confirmation.

If you choose to pay online via PayPal or opt for a direct bank transfer, we’ll guide you through the payment process to finalize your booking. If you prefer to pay in cash upon arrival, we’ll confirm that arrangement as well.

Why Choose Us for Your Booking?

Booking your transportation through our website offers several advantages:

Convenience: You can book at any time that suits you without the need to make phone calls or wait in line.
Flexibility: Whether you prefer filling out a form or communicating directly with an agent, we provide multiple options to suit your needs.
Personalized Service: Our team is always ready to assist, ensuring that your booking process is smooth and tailored to your specific requirements.

Conclusion

Bookings on our website are easy and flexible. You can either fill out and send us the Reservation Book form for a straightforward booking process or send us a message via the Contact Form for more personalized assistance. Once your booking is received, one of our agents will be in touch to confirm all the details and ensure that your transportation service meets all your needs. If you have any questions or need help during the booking process, don’t hesitate to reach out—we’re here to make your experience as seamless and enjoyable as possible.

What information do I need to book a transportation service?

FAQ Question: What information do I need to book a transportation service?

Answer:

Booking a transportation service with us is straightforward and requires just a few critical pieces of information to ensure we can provide you with the best possible service. Here’s what you’ll need to have on hand when making your booking:

1. Pick-Up and Drop-Off Locations

The first information we’ll need is the exact pick-up and drop-off locations. This could be an airport, hotel, private residence, or any other specific location. Providing accurate addresses ensures that our drivers know exactly where to meet you and where to take you, avoiding any confusion or delays.

2. Date and Time Information

Next, we’ll need to know the date and time of your transportation service. Whether booking for an immediate transfer or planning, the date and time are crucial for scheduling your driver and ensuring punctuality. If you’re booking an airport transfer, make sure to provide the exact time your flight is scheduled to arrive or depart so that we can align your pick-up accordingly.

3. Name and Surname

Your full name and surname are necessary to confirm your booking and ensure that our driver can identify you upon arrival. This information also helps us personalize your service and maintain clear communication throughout your experience with us.

4. Email Address

Your email address is essential for sending you booking confirmations, receipts, and any other relevant information related to your transportation service. It also allows us to contact you quickly in case there are any updates or changes to your booking.

5. Phone Number

Having your phone number allows us to reach you directly on the day of your service, which is particularly important if there are any last-minute changes or if our driver needs to contact you upon arrival. We recommend providing a phone number that you will have access to during your travels, such as a mobile phone.

6. Flight Numbers (If Applicable)

If you’re booking an airport transfer, please provide your flight number(s). This allows us to track your flight’s status and adjust the pick-up time accordingly in case of any delays or early arrivals. Having your flight information ensures that our driver is there to meet you as soon as you arrive, no matter what time your flight lands.

7. Payment Method

Lastly, you’ll need to choose a payment method for your booking. We offer several options to make this process as convenient as possible. You can pay securely online through PayPal, arrange a direct bank transfer, or choose to pay in cash directly to our agent upon arrival. Select the best option for you, and we’ll cover the rest.

How to Provide This Information

When booking online, you’ll typically enter this information into the booking form. If you’re booking via phone or email, simply provide these details to our customer service representative, who will assist you in completing your reservation. For any custom requests or special instructions, feel free to include those as well, and we’ll do our best to accommodate your needs.

Why This Information Is Important

Providing accurate and complete information helps us ensure that your transportation service is smooth, reliable, and tailored to your specific requirements. It allows us to prepare in advance so everything is ready and waiting for you on the day of your service. From scheduling the right vehicle to ensuring punctual pick-ups and drop-offs, this information is key to delivering the high-quality experience you expect.

Conclusion

In summary, to book a transportation service with us, you’ll need to provide your pick-up and drop-off locations, date and time information, full name and surname, email address, phone number, flight numbers (if applicable), and your preferred payment method. This information allows us to arrange your service efficiently and ensure that everything runs smoothly from start to finish. Should you have any questions or need assistance during the booking process, don’t hesitate to contact us—we’re here to help make your journey as seamless and enjoyable as possible.

I cannot find a route or location I want to book. What to do?

FAQ Question: I cannot find a route or location for which I want to book. What should I do?

Answer:

If you’re having trouble finding a specific route or location you’d like to book on our website, don’t worry—we’re here to help! While we strive to include a wide range of destinations and routes in our online booking system, we understand that your travel needs might sometimes exceed the listed options. Here’s what you can do if you can’t find the exact route or location you’re looking for:

Contact Us Directly

The quickest and most effective way to resolve this issue is to contact us directly. Our team is always ready to assist you with any special requests or custom routes you may need. You can reach out to us through our Contact Us page. Send us a message detailing your desired route or location, and we will work with you to arrange a transfer that meets your needs.

Chat with Us for Immediate Assistance

You can also use our live chat feature on our website for immediate assistance. Our customer service representatives are online and ready to help you find the best solution for your travel plans during our business hours. Chatting with us lets you quickly explain your needs, and we can guide you through arranging a custom route or location that might not be listed online.

Custom Routes and Special Locations

Even if your desired route or location isn’t listed on our website, it doesn’t mean we can’t accommodate it. We specialize in providing flexible and personalized transportation services, and we’re more than happy to create a custom route that fits your itinerary. Whether it’s a remote location, a unique event venue, or a multi-stop journey, we’ll do our best to arrange the perfect transfer for you.

Why Some Routes May Not Be Listed

There are several reasons why a specific route or location might not be listed on our website:

Unique or Less Common Destinations: If your destination is off the beaten path or less commonly requested, it might not be included in our standard options. However, we can still accommodate these requests with a customized booking.
Complex Itineraries: For transfers involving multiple stops or more complex routes, arranging these directly with our team may be necessary to ensure all details are correctly managed.
Special Requests: If you have specific needs, such as traveling with special equipment or requiring a particular type of vehicle for a unique route, you may need to coordinate directly with our team.

What Happens After You Contact Us?

Once you contact us with your request, our team will review your details and work on a solution that meets your needs. We’ll communicate with you promptly to discuss options, provide a quote, and finalize your booking. We aim to ensure that your travel experience is smooth and tailored to your requirements, even if it means creating a custom route just for you.

Conclusion

If you can’t find a route or location you want to book, don’t worry! We’re here to help. Contact us through our website or use our live chat feature for immediate assistance. Our team is happy to help you arrange a custom route or particular location that fits your travel needs. We pride ourselves on providing flexible and personalized service, so wherever you’re headed, we’ll do our best to get you there comfortably and conveniently.

How do I pay for my transfer?

FAQ Question: How do I pay for my transfer?

Answer:

We offer several convenient payment options to ensure your experience with us is as seamless and flexible as possible. Whether you prefer to pay online in advance or upon arrival, we have a solution that will work for you. Here’s how you can pay for your transfer:

Payment Options

PayPalOne of the easiest and most secure ways to pay for your transfer is through PayPal. If you have a PayPal account or use your Credit and Debit Card, you can complete your payment quickly and safely online. PayPal allows you to pay directly from your bank account, credit card, or PayPal balance, giving you flexibility and peace of mind. When you choose this option, you can pay before your trip, ensuring everything is covered in advance.
Cash PaymentIf you prefer to pay in person, you can pay with cash directly to our agent when you arrive. This option is convenient if you’re more comfortable handling transactions face-to-face or prefer not to make online payments. Our agent will provide a receipt to document and secure your payment.
Direct Bank TransferAnother option is paying via direct bank transfer. This method is ideal for those who prefer to manage their transactions through their bank. To use this option, contact us, and we’ll provide you with the bank details to complete the transfer. This method is beneficial for larger payments or if you prefer a more traditional approach to handling your finances.

How to Choose the Right Payment Method

Choosing the correct payment method depends on your personal preference and convenience:

If you prefer to handle everything before your trip, PayPal is an excellent choice. It’s fast, secure, and allows you to complete your transaction in advance, giving you one less thing to worry about when you arrive.
If you prefer to pay in person, Cash payment to our agent upon arrival is straightforward and easy. This option is great if you prefer to avoid online transactions or if you’re more comfortable handling payments in cash.
If you prefer traditional bank transactions: Direct bank transfer is a solid option. It’s secure, and many people find it convenient to manage their finances through their bank.

Need More Information?

If you’re unsure which payment method is best for you or if you need more details about how to proceed with a bank transfer, don’t hesitate to contact us. Our customer service team is here to help guide you through the payment process and provide any additional information you may need. Contact us, and we’ll be happy to assist you in selecting the most convenient payment option for your needs.

Conclusion

In summary, paying for your transfer is flexible and convenient, and several options are available. You can pay securely online with your PayPal account, pay in cash directly to our agent upon arrival, or arrange a direct bank transfer. Each method is designed to cater to your preferences and ensure your experience with us is as smooth as possible. If you need further assistance or have any questions about payment methods, please don’t hesitate to contact us. We’re here to make your journey as stress-free and enjoyable as possible.

Can I book a transfer with more than one stop?

FAQ Question: Can I book a transfer with more than one stop?

Answer:

Yes, you can book a transfer with more than one stop! We understand that travel plans often require flexibility, and sometimes, you may need to make multiple stops during your journey—whether it’s to pick up friends or family, stop by a specific location, or run an errand along the way. We’re here to accommodate your needs and ensure your transfer is as convenient and personalized as possible.

How to Arrange Multiple Stops

Booking a transfer with more than one stop is accessible. All you need to do is contact us with your specific requirements. The best way to do this is by sending us a message through our Contact Us page. In your message, please include details about the locations where you would like to stop, the duration of each stop, and any other relevant information to help us understand your itinerary.

Cost Calculation for Multiple Stops

Because each transfer with multiple stops is unique, we calculate the cost based on the specifics of your request. Factors such as the distance between stops, the total duration of your journey, and the type of vehicle required will influence the final price. Once we receive your request, we’ll review the details and provide you with a clear and transparent quote reflecting the cost of your personalized transfer.

By contacting us directly, we can tailor the service to your needs and ensure that all your stops are accommodated smoothly. Our goal is to provide a hassle-free experience so you can focus on enjoying your trip without worrying about logistics.

Flexibility and Convenience

One of the advantages of booking with us is the flexibility we offer. Whether you need a quick stop to pick up something on the way or you have multiple destinations in mind, we are happy to adjust our service to fit your plans. Our experienced drivers are familiar with the local area and can help you navigate between stops efficiently, ensuring you reach each destination on time.

Why Choose Us for Transfers with Multiple Stops?

Choosing our service for a transfer with multiple stops ensures that you receive the same high level of service, comfort, and reliability that we offer for all our transfers. Here are a few reasons why customers prefer us:

Personalized Service: We tailor our transfers to meet your needs, ensuring that every stop is accounted for and your journey is seamless.
Transparent Pricing: Once you provide the details of your required stops, we’ll calculate the cost and provide you with a quote. There are no hidden fees—just transparent, upfront pricing.
Comfort and Convenience: Our spacious and well-maintained vehicles ensure you travel comfortably, even with multiple stops. Our professional drivers are also dedicated to making your journey as pleasant as possible.

How to Book Your Transfer with Multiple Stops

To book a transfer with more than one stop, simply contact us via the Contact Us page on our website. Please provide the details of your trip, including the specific stops you require, and our team will take care of the rest. We’ll quickly calculate the cost and get back to you with a personalized quote so you can confidently finalize your booking.

Conclusion

In summary, yes, you can book a transfer with multiple stops. We are here to accommodate your travel needs with flexibility and convenience. To arrange your transfer, send us a message through our Contact Us page with the details of your itinerary. We’ll calculate the cost based on your specific requirements and provide a precise quote. We aim to ensure that your journey is smooth and tailored to your needs, whether you have one destination or several.

How I contact you?

You can call us or email us

Toll-Free USA/CA +1-844-223-0223

Call in Mexico +52-322-222-6279

[email protected]

You can also chat with us directly from our webpage. Or visit the Contact Us page.

I travel with children. Can I have child-seat?

Absolutely! Traveling with children requires extra care and consideration, especially regarding their safety and comfort. That’s why we offer child and infant seats for all our customers who book your private airport transportation in Puerto Vallarta and Riviera Nayarit directly with us.

Save Space and Hassle-Free Travel

One of the many benefits of booking directly with us is that you won’t need to worry about bringing your child or infant seats from home. We know how challenging it can be to manage all the essentials when traveling with little ones, especially when trying to pack light. By providing these seats, we help you save precious luggage space, allowing you to travel with greater ease and peace of mind.

Whether you’re arriving at Puerto Vallarta International Airport, departing from your hotel or place of lodging, or even disembarking from a cruise at the maritime terminal, you can rest assured that we’ve got everything covered. No more struggling with bulky car seats as you enter the airport, fit them into taxis, or deal with the inconvenience of carrying them on and off a cruise ship. Arrive at your destination, and your child’s seats will be ready and waiting for you.

Safety First

Our child and infant seats are of the highest quality, ensuring your children travel safely and securely. We regularly inspect and maintain all of our seats to meet or exceed safety standards, so you can rest assured that your child is in good hands. Whether you’re traveling with a newborn, a toddler, or an older child, we have the appropriate seat to accommodate their age, size, and comfort needs.

Flexibility for Larger Families

We’ve got you covered if you travel with more than one child. We can provide multiple child or infant seats upon request, ensuring all your children travel comfortably and securely. Whether you have twins, siblings close in age, or a combination of infants and toddlers, we’re here to help make your journey as smooth as possible. Just let us know the seats you require during the booking process, and we will ensure they are ready for you when you arrive—whether at the airport, your hotel, or the cruise terminal.

How to Request Child Seats

To take advantage of this service, inform us during the booking process that you’ll be traveling with children and specify the type and number of seats you require. Our team will take care of the rest, ensuring the seats are installed and ready to use when you board. This service is offered at no extra charge, as we believe that the safety and comfort of your family are our top priorities.

Peace of Mind

Traveling with children can be stressful, but with our child seat service, we aim to alleviate some of that stress. Knowing that your children are safe and comfortable lets you focus on enjoying your trip. Whether it’s a family vacation, a visit to relatives, or a special occasion, we’re committed to making your travel experience as pleasant and hassle-free as possible.

Tailored to Your Needs

We understand that every family is different, and so are their needs. That’s why we offer a range of seats suitable for various ages and sizes, from infant carriers to booster seats for older children. If you have specific requirements or preferences, discuss them with our team when you book. We’re here to accommodate your needs and ensure that everything is just right for your journey.

Conclusion

In summary, when you book directly with us, you can leave your worries regarding child seats behind. We provide high-quality, safe, and comfortable child and infant seats at no extra cost, helping you travel lighter and with greater peace of mind. Whether you arrive at Puerto Vallarta International Airport, departing from your hotel or lodging, or docking at the maritime terminal, we’ve got you covered. Just let us know during the booking process, and we’ll ensure your children are well-cared for when you start your journey with us.

Why is our private airport transportation service is more expensive than a taxi?

Our private transportation service offers a premium experience designed to provide more than just a ride from the airport to your destination. While it is true that our service may be more expensive than a standard taxi, the additional benefits and amenities we offer ensure that your journey is not only safe and comfortable but also tailored to meet your specific needs. Here are several reasons why our service stands out:

1. Enhanced Safety and Security

Your safety is our top priority, and we go the extra mile to ensure our vehicles are comfortable and secure. All our vehicles are regularly inspected, fully insured, and equipped with GPS tracking systems. This allows us to monitor every trip in real time, ensuring your safety and providing peace of mind for you and your loved ones. Unlike standard taxis, which may not always adhere to strict safety protocols, our service is designed to meet the highest safety standards.

2. Superior Quality and Comfort

From the moment you step into one of our vehicles, you’ll notice a significant difference in quality. Our fleet consists of modern, well-maintained vehicles that offer a clean, comfortable, and relaxing environment. We pay attention to the minor details to ensure your journey is smooth and enjoyable. Whether you’re traveling for business or pleasure, our service is designed to provide a premium experience that goes beyond mere transportation. No lines! during almost all seasons in Puerto Vallarta airport, the line to wait for a taxi is more than 1 hour under the sun.

3. English-Speaking Drivers

Communication can be challenging in a foreign country, so all our drivers are fluent in English. This ensures you can easily communicate your needs, ask questions, and receive recommendations during your trip. Whether you need directions, want to learn more about the local area, or have specific requests, our drivers can assist you professionally and courteously.

4. Complimentary Refreshments

To make your journey even more enjoyable, we offer complimentary bottled water and beer as part of our service. We understand that traveling can be tiring, and we want to ensure you start your trip feeling refreshed and relaxed. This thoughtful touch is something you won’t find in a standard taxi service and is just one of the ways we go above and beyond to enhance your experience.

5. Custom Travel Experiences

Our service is not just about getting you from point A to point B; it provides a personalized travel experience. Whether you need multiple stops, prefer a scenic route, or require a private tour, we can accommodate your specific needs. We are flexible and happy to tailor the journey to your preferences, ensuring that your trip is exactly what you want. This level of customization is something that standard taxis cannot offer.

6. GPS Tracking for Added Peace of Mind

Our vehicles have GPS tracking systems, allowing us to monitor your trip in real time. This enhances your safety and ensures that we can provide prompt assistance in case of any unexpected events. Additionally, if you’re traveling with family or a group, the GPS tracking system lets others know your whereabouts, adding an extra layer of security to your journey.

7. Free Use of Child Seats

Traveling with young children can be challenging, but we make it easier by providing child and infant seats at no additional cost. Whether you have one child or multiple, we have the appropriate seats to ensure their safety and comfort throughout the journey. You won’t need to bring bulky car seats, saving luggage space and hassle. This service is precious for families, ensuring that even the youngest travelers are securely accommodated.

Conclusion

While our private transportation service may be more expensive than a standard taxi at Puerto Vallarta Airport (PVR), the added value and peace of mind that comes with it are unparalleled. We offer a combination of safety, quality, convenience, and personalized service that standard taxis cannot match. With benefits like GPS tracking, English-speaking drivers, complimentary refreshments, free use of child seats, and the ability to customize your travel experience, we provide a premium service to make your journey as enjoyable and stress-free as possible. By choosing our service, you’re not just paying for transportation but investing in a superior travel experience that ensures comfort, safety, and satisfaction.

Before you travel

What luggage entitlement will I have?

FAQ Question: What luggage entitlement will I have?

Answer:

Your luggage entitlement during your transfer with us is primarily determined by the type of vehicle you have booked and the number of passengers in your group. We aim to provide a comfortable and convenient travel experience, which includes ensuring that your luggage is adequately accommodated. Here’s what you need to know about your luggage entitlement:

Vehicle Type and Luggage Capacity

The amount of luggage you can bring depends on the specific vehicle scheduled for your transfer. Different vehicles have varying capacities, both in terms of passenger seating and luggage storage space. When you book your transfer, our team considers the number of people in your group and the luggage you’re likely to carry, ensuring that the vehicle chosen can comfortably accommodate everything.

Sedans and Standard Cars: These vehicles are typically suitable for small groups or individuals traveling with standard luggage. A sedan generally accommodates 2-3 passengers with 2-3 standard-sized suitcases and a couple of smaller carry-on bags. If you’re traveling with more luggage, please let us know in advance so we can arrange for a larger vehicle.
SUVs and Minivans: If you travel with a larger group or have more luggage, SUVs and minivans offer more space. These vehicles can typically handle 4-6 passengers with 4-6 standard-sized suitcases and additional carry-on bags. They are ideal for families or small groups who need extra space for their belongings.
Vans and Larger Vehicles: For groups with more than six passengers or those carrying oversized items such as sports equipment, large suitcases, or multiple bags per person, a van or a larger vehicle would be required. These vehicles are designed to handle a higher volume of luggage, ensuring that everyone’s belongings are safely stored without compromising on passenger comfort.

Number of Passengers and Luggage Entitlement

The number of passengers traveling with you directly influences how much luggage can be accommodated. When booking your transfer, it’s important to consider how many people will be traveling and the amount of luggage each person will bring. Here’s how the number of passengers typically affects luggage capacity:

Solo Travelers and Couples: If you’re traveling alone or as a couple, you’ll have more flexibility with luggage in smaller vehicles. A sedan or standard car should easily accommodate your needs, with ample space for your luggage in the trunk.
Small Groups (3-5 people): An SUV or minivan is often the best choice for small groups. These vehicles have more luggage space, allowing each passenger to bring a standard-sized suitcase and a carry-on bag without overcrowding the vehicle.
Large Groups (6+ people): When traveling with a large group, choosing a vehicle with enough capacity for passengers and luggage is essential. Vans or buses are typically required for larger groups, providing sufficient space for everyone’s belongings.

Special Luggage Considerations

Please inform us when booking if you’re traveling with unique items such as golf clubs, strollers, skis, or other oversized or delicate equipment. We want to ensure that these items are appropriately accommodated, and we may recommend a larger vehicle to meet your needs. Additionally, if you’re carrying more luggage than usual or include oversized or heavy items, please communicate this to our team so we can make the necessary arrangements.

Conclusion

In summary, your luggage entitlement depends on the vehicle type booked and the number of passengers in your group. We offer various vehicle options to suit different group sizes and luggage needs, from sedans for solo travelers and couples to vans and larger vehicles for groups with more substantial luggage requirements. To ensure a smooth and comfortable transfer, please provide detailed information about your luggage and group size when booking so we can match you with the right vehicle. Should you have any special luggage requirements, our team is here to help you make the appropriate arrangements for a hassle-free journey.

Where will I meet the driver when I arrive?

We understand that arriving in a new city can be exciting and a little overwhelming, especially after a long flight. To make your transition from the airport to your destination as smooth as possible, we’ve carefully arranged the meeting process to be simple and stress-free. Here’s everything you need to know about where and how you’ll meet your driver upon arrival.

Arrival at the Airport

As soon as your flight lands and you’ve made your way through customs and baggage claim, you can rest easy knowing that one of our agents is already waiting for you. We know that airports can be bustling and sometimes confusing, especially when unfamiliar with the surroundings, so we aim to make the pickup process as clear and straightforward as possible.

Meeting Point: At the Arrival Gate

Upon exiting the customs area or baggage claim, you will be greeted by one of our professional agents, who will wait for you at the arrival gate. To ensure you can easily identify your driver, our agent will hold a banner with your name clearly displayed. This personalized greeting ensures no confusion or difficulty in finding your driver, even in a busy airport environment.

Our goal is to provide you with a seamless transition from the plane to your private vehicle, so we prioritize being visible and accessible as soon as you emerge into the arrival area. The banner with your name is a key feature of our service, designed to give you peace of mind and ensure a smooth start to your journey.

What to Expect Upon Meeting the Driver

Once you spot the agent holding the banner with your name, approach them, and they will warmly greet you. From that moment, your agent will take over the logistics, helping you with your luggage and escorting you directly to your awaiting vehicle. There’s no need to worry about navigating the airport or finding transportation alone—our agent will handle everything.

Suppose you’re traveling with a large group or have special requirements, such as needing assistance with mobility or traveling with children. In that case, our agents are fully prepared to support you. We aim to make this process as comfortable and stress-free as possible so you can start your time in Puerto Vallarta on the right foot.

Why We Choose the Arrival Gate

Meeting you at the arrival gate is part of our commitment to premium service. We ensure no delay in starting your transfer by being at the gate as you exit customs or baggage claim. We understand that after a long flight, you want to get to your destination quickly and comfortably; our process is designed to facilitate that.

Furthermore, meeting at the arrival gate allows us to quickly assist with any immediate needs you may have, such as navigating the airport or handling your luggage. It’s also an opportunity for our agents to provide any additional information you might need about your transfer or destination, ensuring that you feel confident and well-informed as you continue your journey.

What If You Can’t Find Your Driver?

In the unlikely event that you have difficulty locating your driver, we’ve put several measures in place to ensure you can quickly contact us. First, check your surroundings and ensure you’re at the correct exit point. Sometimes, due to the airport’s layout, it may take a moment to spot the agent holding your banner.

If you still can’t find your driver, please don’t hesitate to contact us immediately. The contact information in your booking confirmation will allow you to reach our customer service team, who will assist you in locating your driver. We monitor all flights and airport arrivals closely, so we’re always prepared to respond to any issues that may arise.

Conclusion

When you arrive at the airport, you’ll meet your driver right at the arrival gate. One of our agents will be waiting for you with a banner displaying your name, making it easy for you to identify them and begin your transfer without any hassle. Our commitment to a seamless, stress-free experience begins the moment you step off the plane, ensuring that your journey with us is comfortable and enjoyable from start to finish. Should you have difficulty locating your driver, our team is just a phone call away, ready to assist you promptly.

We look forward to welcoming you and providing exceptional service during your time in Puerto Vallarta.

What happens if I can’t locate my driver?

We understand that arriving in a new place can be overwhelming, especially after a long flight or journey. While we strive to make your pickup experience as smooth and stress-free as possible, there may be times when you might have difficulty locating your driver. If you are in this situation, please don’t worry—here’s what you should do.

Immediate Steps to Take

If you can’t locate your driver upon arrival, you should first try to remain calm. Your driver is likely nearby, and with a few quick steps, we can ensure you connect with them promptly. Here’s what you should do:

Check the Meeting Point: Upon booking, you should have received detailed instructions on where to meet your driver. Typically, this will be at a designated meeting point inside or just outside the terminal, such as near the baggage claim, exit doors, or a specific airport sign or landmark. Double-check the location and make sure you’re in the correct spot.
Look for Your Driver’s / Staff Sign: Our drivers typically hold a sign with your name or company logo to help you identify them. Scan the area around the meeting point for someone having this sign. Remember that airports can be busy; spotting your driver or staff company in the crowd might take a moment.
Check Your Phone: In many cases, your driver may try to contact you directly if there’s any confusion about the meeting point. Check your phone for missed calls, text messages, or emails. If you provided your flight details, your driver might also have been updated on any changes to your arrival time and may be trying to reach you.

Call Us Immediately

If you’ve followed the steps above and still can’t locate your driver, the next and most crucial step is to contact us immediately. Our customer service team is here to assist you 24/7 and is fully prepared to resolve any issues quickly. Please use the contact information in your booking confirmation to call us immediately.

These are the phone numbers you can call us:

Toll-Free USA/CAN +1-844-223-0223

Call in Mexico +52-3223080063

or email us at [email protected] (We check our mail every moment)

When you call, please provide the following information:

Your Name: The name under which the booking was made.
Flight Details: If your arrival time or terminal has changed, please provide the flight number and the airline.
Your Location: The specific airport area where you are currently waiting. This will help us guide the driver to you or provide you with instructions on where to meet them.

Our customer service team will immediately contact your driver to determine their exact location and guide them to you. In most cases, any mix-up can be resolved within minutes.

What We Do to Prevent This Situation

We understand how frustrating it can be to arrive at an airport and not immediately find your driver. That’s why we take several proactive steps to minimize the likelihood of this happening:

Clear Communication: Before your trip, we send detailed instructions about the meeting point, including visual cues and landmarks, to help you find your driver.
Driver Tracking: Our team monitors your flight status and keeps our drivers informed of any changes in arrival time or terminal, ensuring they are at the correct location when you arrive.
Driver Contact Information: We often don’t share any information about drivers and vice versa (for privacy protection), and we always have airport company staff to help you locate your driver.

Your Peace of Mind

Your comfort and peace of mind are our top priorities. We understand that locating your driver is crucial to starting your journey on the right foot, and we are committed to ensuring this process is as seamless as possible. If, for any reason, you are unable to locate your driver, please know that we are just a phone call away, ready to assist you immediately.

Conclusion

If you can’t locate your driver, don’t hesitate to contact us immediately. We are here to help you 24/7, and our customer service team will work quickly to connect you with your driver. We take several proactive measures to ensure that you and your driver can easily find each other, but if any issues arise, we are committed to resolving them promptly. Your satisfaction and peace of mind are our priorities, and we will do everything we can to ensure your experience with us is smooth and enjoyable from start to finish.

My group size has changed, Can I change the size of the vehicle?

Absolutely! We understand that travel plans can change, and we are here to accommodate your needs flexibly and efficiently. If your group size has changed and you need to adjust the size of your vehicle, we can certainly help with that.

Larger Vehicles and Buses

Whether your group has grown or shrunk, we offer a range of vehicle options to suit your new requirements. If your group size has increased, we can provide larger vehicles, including spacious vans, SUVs, or buses for larger groups. These options ensure that everyone in your party travels comfortably, with ample space for passengers and luggage.

If your group size has decreased, we can switch to a smaller, more cost-effective vehicle that better fits your needs. We aim to ensure your transportation is as comfortable and efficient as possible, regardless of your group size.

Flexibility

We pride ourselves on offering flexible services to meet our customers’ needs. As long as you notify us at least 24 hours before your arrival or before your service begins, we can make the necessary adjustments to your booking. This flexibility allows you to focus on enjoying your trip without worrying about transportation logistics. Contact our customer service team with your updated group size; we will handle the rest.

How to Make Changes

If you need to change your vehicle’s size, please get in touch with us as soon as possible. You can contact us via phone, email, or through our website. Our team can assist you with any changes and ensure the appropriate vehicle is reserved for your group. Remember, the sooner you inform us of the change, the better we can accommodate your request, especially during peak travel times when larger vehicles and buses may be in high demand.

Conclusion

In summary, if your group size has changed, we offer the flexibility to adjust the size of your vehicle, provided you inform us at least 24 hours before your arrival or before your service begins. Whether you need a larger or smaller vehicle, we have various options available, including vans, SUVs, and buses. Our team ensures that your transportation is seamless and comfortable, no matter how your plans evolve.

How long will the transfer take?

The duration of your transfer can vary based on several factors, including distance, traffic conditions, and weather. However, we strive to provide a smooth and efficient transfer experience, regardless of the circumstances.

Distance

The primary factor influencing the duration of your transfer is the distance between your pickup location and your destination. Whether traveling from Puerto Vallarta Airport to your hotel or from your lodging to the airport, the distance will largely determine how long the journey will take. Generally, transfers within Puerto Vallarta’s central areas take 15 to 45 minutes. The transfer time will increase if your destination is further afield, such as in the surrounding towns or remote areas.

Traffic Conditions

Traffic can also significantly impact the time it takes to complete your transfer. Puerto Vallarta is a popular tourist destination, and during peak travel times, such as holidays and weekends, traffic can be heavier, particularly in the downtown area and along main thoroughfares. Additionally, rush hour and late afternoon can contribute to longer travel times. We constantly monitor traffic conditions to choose the most efficient routes, but it’s essential to factor in potential delays due to traffic when planning your journey.

Weather

Weather is another important factor that can affect the duration of your transfer. Puerto Vallarta enjoys a tropical climate, but during the rainy season (typically from June to October), heavy rains can lead to slower travel times due to wet roads and reduced visibility. While our drivers are experienced and equipped to handle various weather conditions, it’s worth considering that inclement weather may add extra time to your journey.

Private Transportation

One advantage of choosing our private transportation service is that we can tailor the route and timing to suit your needs. Unlike shared shuttle services that may have multiple stops, our private transfers are direct, meaning you won’t have to wait for other passengers or detour to drop others off. This direct service helps to minimize travel time, getting you to your destination as efficiently as possible.

From and To the Airport

When transferring to or from Puerto Vallarta Airport, the timing can also depend on how quickly you clear customs and collect your luggage. Once you’re ready, our driver will wait to assist you and begin the transfer. The distance from the airport to popular hotel zones, such as the Hotel Zone, Marina Vallarta, and downtown, typically ranges from 15 to 30 minutes under normal traffic conditions. For destinations further from the airport, such as Sayulita or Punta Mita, you can expect the transfer to take longer—approximately 45 minutes to over an hour, depending on traffic and road conditions.

Conclusion

In summary, the duration of your transfer depends on the distance between your pickup and drop-off locations, the current traffic conditions, and the weather at the time of your journey. With our private transportation service, you can expect a direct and efficient transfer, minimizing unnecessary delays. Whether traveling to or from Puerto Vallarta Airport, we are committed to providing a smooth and timely experience, ensuring you reach your destination as comfortably and quickly as possible.

What happen if my flight is delayed?

We understand that travel plans don’t always go as expected, and flight delays can be a significant source of stress, especially when arriving at a new destination. Our company strives to make your experience smooth and worry-free, even in unexpected delays. Here’s how we handle flight delays to ensure your transportation remains seamless and stress-free.

Continuous Flight Monitoring

From the moment you book with us, we begin monitoring your flight. Using advanced tracking systems, we stay updated on the status of your flight in real time. We will know if your flight is delayed as soon as the airline does. Our team is always aware of changes in your arrival time, and we automatically adjust your pickup time to match. This proactive approach allows us to provide uninterrupted service, regardless of the delay. We use Flight Stats as a reference, but we always send people directly to the airport to verify the information.

Importance of Accurate Information

We must have all your flight details before your arrival to ensure we can monitor your flight accurately. When you provide us with your flight number and airline information during the booking process, we use this data to track your journey from takeoff to landing. This information lets us anticipate any changes and ensure our driver is ready and waiting when you arrive. Keeping your information up-to-date is vital to ensuring a smooth pickup, even during unexpected delays.

We Wait Until You Arrive

One of the most significant advantages of booking with us is our commitment to being there when you need us. Unlike some services that might cancel a booking due to a delay, we never cancel your service. Our driver will wait for you at the airport, regardless of how long the delay may be. Whether your flight is delayed by a few minutes or several hours, you can rest assured that we will greet you as soon as you land. This reliability is a cornerstone of our service, ensuring you never have to worry about finding alternative transportation after a delay.

No Extra Charges for Delays

We believe in transparent pricing and exceptional customer service, so we never charge extra for flight delays. Delays are often out of your control, and we don’t believe in penalizing you for something you can’t avoid. When you book with us, the price you see is the price you pay, regardless of any delays. This policy is part of our commitment to providing a stress-free experience from start to finish. You can relax knowing your transportation is taken care of without worrying about additional costs.

Always Happy to Assist You

At our company, customer satisfaction is our top priority. Travel can be exhausting, especially when things don’t go as planned. That’s why we’re always happy to assist you, no matter what challenges arise during your journey. Our drivers are courteous, professional, and ready to help with anything you need upon arrival. Whether assisting with luggage, answering questions about your destination, or simply providing a friendly face after a long flight, our team is dedicated to making your arrival as pleasant as possible.

Peace of Mind for Your Journey

Travel should be an enjoyable experience, not a source of stress. By choosing our service, you’re opting for peace of mind. You can board your flight knowing that, no matter what happens, your transportation at Puerto Vallarta Airport is handled. Our commitment to monitoring flights, waiting for delayed arrivals, never canceling service, and not charging extra for delays ensures your journey is smooth and worry-free. We are here to support you every step of the way, from the moment you book with us until you safely arrive at your destination.

Conclusion

If your flight is delayed, there’s no need to worry. We closely monitor all flights, await your arrival despite delays, and never cancel your service. Plus, there are no extra charges for delays, and we are always happy to assist you with anything you need. We aim to provide a seamless and stress-free transportation experience, ensuring you arrive at your destination relaxed and satisfied. When you book with us, you can trust that your journey is in good hands, even when the unexpected happens.

I travel with children. Can I have child-seat?

Save Space and Hassle-Free Travel

Safety First

Flexibility for Larger Families

How to Request Child Seats

Peace of Mind

Tailored to Your Needs

Conclusion

During your vacations

Can I buy tours and activities from Vallarta Incentives?

Yes, absolutely! At Vallarta Incentives, we pride ourselves on offering a wide range of exciting and high-quality tours to enhance your experience in Puerto Vallarta and the surrounding areas. Whether you’re looking to explore the city’s rich cultural heritage, embark on an adventure in nature, or indulge in unique experiences, we have something for everyone. Here’s a closer look at what we offer:

Our Exclusive City Tours

One of the standout features of Vallarta Incentives is our carefully curated city tours, operated directly by our experienced team. These tours are designed to provide you with an in-depth look at the history, culture, and vibrant life of Puerto Vallarta. Our knowledgeable guides are passionate about sharing the city’s hidden gems, taking you beyond the typical tourist spots to discover the true heart of Vallarta.

On our city tours, you’ll have the opportunity to explore landmarks, visit local markets, enjoy authentic cuisine, and learn about the traditions that make this destination unique. Whether you’re a first-time visitor or have been here before, our tours offer a fresh perspective and personalized experience you won’t find anywhere else. We take pride in the quality of our service, ensuring that every tour is an unforgettable journey through the best of Puerto Vallarta.

San Sebastian Full-Day Tour

Our San Sebastian Full-Day Tour is an exceptional choice for those exploring beyond the city. San Sebastian del Oeste is a charming, historic town in the Sierra Madre mountains. On this tour, you’ll step back in time as you wander through cobblestone streets, visit colonial-era buildings, and experience the tranquil atmosphere of this well-preserved village. Our knowledgeable guides will share the rich history of San Sebastian, from its origins as a mining town to its present-day status as a cultural gem. This tour includes visits to local coffee plantations, artisan shops, and more, giving you a deep understanding of the region’s heritage.

Sayulita and San Pancho Full-Day Tour

Another fantastic option for those exploring the surrounding areas is our Sayulita and San Pancho Full-Day Tour. These two picturesque towns on the Riviera Nayarit offer a perfect blend of vibrant beach life and bohemian charm. In Sayulita, you’ll enjoy the lively atmosphere of this surf town, with its colorful streets, artisan markets, and stunning beaches. On the other hand, San Pancho offers a more laid-back experience with its tranquil environment, art galleries, and community-focused vibe. This tour provides a beautiful contrast between the bustling energy of Sayulita and the serene beauty of San Pancho, all while enjoying the scenic drive along the Pacific coast.

Third-Party High-Quality Tours and Activities

In addition to our in-house city tours and regional excursions, Vallarta Incentives partners with top-rated third-party providers to offer an even more comprehensive selection of tours and activities. These partnerships allow us to provide you with access to some of the best experiences in the region, and all are carefully vetted to meet our high standards of quality and customer satisfaction.

Whether you’re interested in thrilling outdoor adventures like zip-lining, scuba diving, or whale watching or prefer more leisurely activities like sunset cruises, cultural excursions, or gourmet food tours, we have something to suit every taste and interest. Our third-party tours are conducted by reputable companies that share our commitment to excellence, ensuring your experience is safe, enjoyable, and memorable.

Booking Options: Flexibility and Convenience

We understand that planning your activities while on vacation should be as easy and stress-free as possible. That’s why we offer flexible booking options for all our tours, whether operated by Vallarta Incentives or our trusted partners.

Book Directly with Us: You can book any of our city tours, regional excursions like the San Sebastian or Sayulita and San Pancho tours, or third-party activities directly through Vallarta Incentives. Our team is available to help you choose the perfect tour for your interests, provide detailed information about what to expect, and handle all the logistics so that you can focus on enjoying your vacation. We’re here to assist you with personalized service, ensuring your tour experience is tailored to your needs and preferences. You can contact us, and we will provide you with more information.
Book Through TourPassVallarta.com: For added convenience, we also offer the option to book tours and activities through our affiliated platform, TourPassVallarta.com. This online platform provides a user-friendly interface where you can browse a wide selection of tours, read reviews, and make bookings at your own pace. It’s an excellent resource for those who prefer to explore their options and book independently.

Why Choose Vallarta Incentives for Your Tours?

Choosing to book your tours with Vallarta Incentives means more than just securing a spot on an excursion—it means gaining access to a wealth of local knowledge, personalized service, and a commitment to quality that ensures your experience will be nothing short of exceptional. Here are a few reasons why our customers love booking their tours with us:

Expertise: With years of experience in the tourism industry, we know what makes a great tour. We select our partners carefully and design our own tours to meet the highest standards.
Personalized Service: We take the time to understand what you’re looking for in a tour, offering recommendations and customizing experiences to match your preferences.
Quality Assurance: Whether you’re booking a city tour operated by us, a regional excursion like the San Sebastian, Sayulita, and San Pancho tours, or an activity booked through a third-party provider, you can trust that you’ll receive top-notch service and a memorable experience.
Convenience: With multiple booking options, including direct bookings through our team or TourPassVallarta.com, arranging your tours has never been easier.

Conclusion

In summary, yes, you can buy tours from Vallarta Incentives! Whether you’re looking to explore Puerto Vallarta with our exclusive city tours, venture into the mountains with our San Sebastian Full-Day Tour, or enjoy the coastal charm of Sayulita and San Pancho, we’ve got you covered. You can also access a wide range of third-party high-quality tours and activities that cater to every interest. You can book directly with us or through TourPassVallarta.com, giving you the flexibility and convenience to plan the perfect activities for your trip. We’re excited to help you discover the best Puerto Vallarta and its surrounding areas offer!

What if my flight arrives before the reserved time?

Travel plans can be unpredictable, and sometimes flights arrive earlier than expected. If you arrive before your reserved pickup time, don’t worry—we’re here to help ensure your airport transportation is as seamless and convenient as possible. Here’s what you should do and how we can assist you.

Immediate Steps to Take

If your flight arrives earlier than your scheduled pickup time, you should first contact us as soon as possible. The sooner we are informed, the better we can adjust to accommodate your new arrival time. There are several ways to reach out to us, depending on what is most convenient for you:

Contact Us via Web Page Chat: During our working hours—Monday through Friday from 8 AM to 8 PM and Saturday through Sunday from 9 AM to 4 PM—you can contact us directly through our webpage chat. This is a quick and easy way to get in touch with our team, who can assist you in real-time to make the necessary adjustments to your pickup time.
Send Us an Email: If your flight arrives outside our regular working hours, or if you prefer to communicate via email, don’t hesitate to send us a message. Our team continuously monitors emails, even outside of our standard business hours, to ensure we can respond promptly to any urgent changes. While emails may not be as immediate as a phone call, we prioritize these messages and will do our best to respond quickly and accommodate your early arrival. You can see our email and phone numbers on the Home Page.
Call Us Directly: We recommend calling us directly for the fastest response, especially if your arrival time is significantly earlier than expected. A phone call allows you to speak with a team member immediately so we can make necessary changes to your transportation schedule in real-time. Our customer service team is trained to handle such situations efficiently, ensuring a driver is dispatched to meet you as soon as possible.

Our Commitment to Flexibility

We understand that early arrivals are beyond your control, and our goal is to provide you with a stress-free experience, no matter what happens. That’s why we’re committed to being as flexible as possible. When you inform us of an early arrival, we will try to adjust our schedule so we can meet you at your new arrival time. While we can’t guarantee an immediate pickup in every situation, we strive to minimize any waiting time and provide a solution that works for you.

Communication is Key

The key to handling early arrivals smoothly is communication. By informing us of any changes to your flight schedule, you enable us to adjust our services accordingly. This is why providing us with accurate flight information during the booking process is essential. With this information, we can monitor your flight’s status and be better prepared to accommodate early arrivals. If you can check your flight status and notice a significant change, notify us as soon as possible, which will help us serve you better.

Why Early Communication Matters

Contacting us immediately if your flight arrives early is crucial because it allows us to adjust our logistics and coordinate with our drivers. We understand that after a long flight, the last thing you want is to wait unnecessarily at the airport. Our team will quickly rearrange schedules and dispatch a driver to meet you soon. The more notice we have, the better we can optimize our service to ensure a timely pickup.

Our Commitment to You

At our company, we prioritize customer satisfaction above all else. We recognize that travel can be stressful and aim to reduce that stress by being responsive and flexible to your needs. Whether your flight arrives on time, late, or early, our mission is to provide reliable, comfortable transportation that meets your expectations. By keeping the lines of communication open and proactively managing your arrival time, we can help make your transition from the airport to your destination as smooth as possible.

Conclusion

In summary, if your flight arrives earlier than your reserved time, please get in touch with us immediately. You can reach us via our webpage chat during working hours, email us, or call us directly for the fastest response. Our team is committed to adjusting your pickup time and ensuring that you don’t have to wait long for your transportation. By keeping us informed and providing accurate flight information, you help us provide the best possible service, ensuring that your journey continues smoothly even when your schedule changes unexpectedly.