Before you book

Why is our private airport transportation service is more expensive than a taxi?

Date: August 3, 2024 By Lluvia Margarita Saavedra Gomez Categories: No comments

Our private transportation service offers a premium experience designed to provide more than just a ride from the airport to your destination. While it is true that our service may be more expensive than a standard taxi, the additional benefits and amenities we offer ensure that your journey is not only safe and comfortable but also tailored to meet your specific needs. Here are several reasons why our service stands out:

1. Enhanced Safety and Security

Your safety is our top priority, and we go the extra mile to ensure our vehicles are comfortable and secure. All our vehicles are regularly inspected, fully insured, and equipped with GPS tracking systems. This allows us to monitor every trip in real time, ensuring your safety and providing peace of mind for you and your loved ones. Unlike standard taxis, which may not always adhere to strict safety protocols, our service is designed to meet the highest safety standards.

2. Superior Quality and Comfort

From the moment you step into one of our vehicles, you’ll notice a significant difference in quality. Our fleet consists of modern, well-maintained vehicles that offer a clean, comfortable, and relaxing environment. We pay attention to the minor details to ensure your journey is smooth and enjoyable. Whether you’re traveling for business or pleasure, our service is designed to provide a premium experience that goes beyond mere transportation. No lines! during almost all seasons in Puerto Vallarta airport, the line to wait for a taxi is more than 1 hour under the sun.

3. English-Speaking Drivers

Communication can be challenging in a foreign country, so all our drivers are fluent in English. This ensures you can easily communicate your needs, ask questions, and receive recommendations during your trip. Whether you need directions, want to learn more about the local area, or have specific requests, our drivers can assist you professionally and courteously.

4. Complimentary Refreshments

To make your journey even more enjoyable, we offer complimentary bottled water and beer as part of our service. We understand that traveling can be tiring, and we want to ensure you start your trip feeling refreshed and relaxed. This thoughtful touch is something you won’t find in a standard taxi service and is just one of the ways we go above and beyond to enhance your experience.

5. Custom Travel Experiences

Our service is not just about getting you from point A to point B; it provides a personalized travel experience. Whether you need multiple stops, prefer a scenic route, or require a private tour, we can accommodate your specific needs. We are flexible and happy to tailor the journey to your preferences, ensuring that your trip is exactly what you want. This level of customization is something that standard taxis cannot offer.

6. GPS Tracking for Added Peace of Mind

Our vehicles have GPS tracking systems, allowing us to monitor your trip in real time. This enhances your safety and ensures that we can provide prompt assistance in case of any unexpected events. Additionally, if you’re traveling with family or a group, the GPS tracking system lets others know your whereabouts, adding an extra layer of security to your journey.

7. Free Use of Child Seats

Traveling with young children can be challenging, but we make it easier by providing child and infant seats at no additional cost. Whether you have one child or multiple, we have the appropriate seats to ensure their safety and comfort throughout the journey. You won’t need to bring bulky car seats, saving luggage space and hassle. This service is precious for families, ensuring that even the youngest travelers are securely accommodated.

Conclusion

While our private transportation service may be more expensive than a standard taxi at Puerto Vallarta Airport (PVR), the added value and peace of mind that comes with it are unparalleled. We offer a combination of safety, quality, convenience, and personalized service that standard taxis cannot match. With benefits like GPS tracking, English-speaking drivers, complimentary refreshments, free use of child seats, and the ability to customize your travel experience, we provide a premium service to make your journey as enjoyable and stress-free as possible. By choosing our service, you’re not just paying for transportation but investing in a superior travel experience that ensures comfort, safety, and satisfaction.

I travel with children. Can I have child-seat?

Date: November 24, 2015 By Lluvia Margarita Saavedra Gomez Categories: No comments

Absolutely! Traveling with children requires extra care and consideration, especially regarding their safety and comfort. That’s why we offer child and infant seats for all our customers who book your private airport transportation in Puerto Vallarta and Riviera Nayarit directly with us.

Save Space and Hassle-Free Travel

One of the many benefits of booking directly with us is that you won’t need to worry about bringing your child or infant seats from home. We know how challenging it can be to manage all the essentials when traveling with little ones, especially when trying to pack light. By providing these seats, we help you save precious luggage space, allowing you to travel with greater ease and peace of mind.

Whether you’re arriving at Puerto Vallarta International Airport, departing from your hotel or place of lodging, or even disembarking from a cruise at the maritime terminal, you can rest assured that we’ve got everything covered. No more struggling with bulky car seats as you enter the airport, fit them into taxis, or deal with the inconvenience of carrying them on and off a cruise ship. Arrive at your destination, and your child’s seats will be ready and waiting for you.

Safety First

Our child and infant seats are of the highest quality, ensuring your children travel safely and securely. We regularly inspect and maintain all of our seats to meet or exceed safety standards, so you can rest assured that your child is in good hands. Whether you’re traveling with a newborn, a toddler, or an older child, we have the appropriate seat to accommodate their age, size, and comfort needs.

Flexibility for Larger Families

We’ve got you covered if you travel with more than one child. We can provide multiple child or infant seats upon request, ensuring all your children travel comfortably and securely. Whether you have twins, siblings close in age, or a combination of infants and toddlers, we’re here to help make your journey as smooth as possible. Just let us know the seats you require during the booking process, and we will ensure they are ready for you when you arrive—whether at the airport, your hotel, or the cruise terminal.

How to Request Child Seats

To take advantage of this service, inform us during the booking process that you’ll be traveling with children and specify the type and number of seats you require. Our team will take care of the rest, ensuring the seats are installed and ready to use when you board. This service is offered at no extra charge, as we believe that the safety and comfort of your family are our top priorities.

Peace of Mind

Traveling with children can be stressful, but with our child seat service, we aim to alleviate some of that stress. Knowing that your children are safe and comfortable lets you focus on enjoying your trip. Whether it’s a family vacation, a visit to relatives, or a special occasion, we’re committed to making your travel experience as pleasant and hassle-free as possible.

Tailored to Your Needs

We understand that every family is different, and so are their needs. That’s why we offer a range of seats suitable for various ages and sizes, from infant carriers to booster seats for older children. If you have specific requirements or preferences, discuss them with our team when you book. We’re here to accommodate your needs and ensure that everything is just right for your journey.

Conclusion

In summary, when you book directly with us, you can leave your worries regarding child seats behind. We provide high-quality, safe, and comfortable child and infant seats at no extra cost, helping you travel lighter and with greater peace of mind. Whether you arrive at Puerto Vallarta International Airport, departing from your hotel or lodging, or docking at the maritime terminal, we’ve got you covered. Just let us know during the booking process, and we’ll ensure your children are well-cared for when you start your journey with us.

How I contact you?

Date: November 2, 2015 By Generico Categories: No comments

You can call us or email us

Toll-Free USA/CA +1-844-223-0223

Call in Mexico +52-322-222-6279

[email protected]

You can also chat with us directly from our webpage. Or visit the Contact Us page.

Can I book a transfer with more than one stop?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: Can I book a transfer with more than one stop?

Answer:

Yes, you can book a transfer with more than one stop! We understand that travel plans often require flexibility, and sometimes, you may need to make multiple stops during your journey—whether it’s to pick up friends or family, stop by a specific location, or run an errand along the way. We’re here to accommodate your needs and ensure your transfer is as convenient and personalized as possible.

How to Arrange Multiple Stops

Booking a transfer with more than one stop is accessible. All you need to do is contact us with your specific requirements. The best way to do this is by sending us a message through our Contact Us page. In your message, please include details about the locations where you would like to stop, the duration of each stop, and any other relevant information to help us understand your itinerary.

Cost Calculation for Multiple Stops

Because each transfer with multiple stops is unique, we calculate the cost based on the specifics of your request. Factors such as the distance between stops, the total duration of your journey, and the type of vehicle required will influence the final price. Once we receive your request, we’ll review the details and provide you with a clear and transparent quote reflecting the cost of your personalized transfer.

By contacting us directly, we can tailor the service to your needs and ensure that all your stops are accommodated smoothly. Our goal is to provide a hassle-free experience so you can focus on enjoying your trip without worrying about logistics.

Flexibility and Convenience

One of the advantages of booking with us is the flexibility we offer. Whether you need a quick stop to pick up something on the way or you have multiple destinations in mind, we are happy to adjust our service to fit your plans. Our experienced drivers are familiar with the local area and can help you navigate between stops efficiently, ensuring you reach each destination on time.

Why Choose Us for Transfers with Multiple Stops?

Choosing our service for a transfer with multiple stops ensures that you receive the same high level of service, comfort, and reliability that we offer for all our transfers. Here are a few reasons why customers prefer us:

Personalized Service: We tailor our transfers to meet your needs, ensuring that every stop is accounted for and your journey is seamless.
Transparent Pricing: Once you provide the details of your required stops, we’ll calculate the cost and provide you with a quote. There are no hidden fees—just transparent, upfront pricing.
Comfort and Convenience: Our spacious and well-maintained vehicles ensure you travel comfortably, even with multiple stops. Our professional drivers are also dedicated to making your journey as pleasant as possible.

How to Book Your Transfer with Multiple Stops

To book a transfer with more than one stop, simply contact us via the Contact Us page on our website. Please provide the details of your trip, including the specific stops you require, and our team will take care of the rest. We’ll quickly calculate the cost and get back to you with a personalized quote so you can confidently finalize your booking.

Conclusion

In summary, yes, you can book a transfer with multiple stops. We are here to accommodate your travel needs with flexibility and convenience. To arrange your transfer, send us a message through our Contact Us page with the details of your itinerary. We’ll calculate the cost based on your specific requirements and provide a precise quote. We aim to ensure that your journey is smooth and tailored to your needs, whether you have one destination or several.

How do I pay for my transfer?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: How do I pay for my transfer?

Answer:

We offer several convenient payment options to ensure your experience with us is as seamless and flexible as possible. Whether you prefer to pay online in advance or upon arrival, we have a solution that will work for you. Here’s how you can pay for your transfer:

Payment Options

PayPalOne of the easiest and most secure ways to pay for your transfer is through PayPal. If you have a PayPal account or use your Credit and Debit Card, you can complete your payment quickly and safely online. PayPal allows you to pay directly from your bank account, credit card, or PayPal balance, giving you flexibility and peace of mind. When you choose this option, you can pay before your trip, ensuring everything is covered in advance.
Cash PaymentIf you prefer to pay in person, you can pay with cash directly to our agent when you arrive. This option is convenient if you’re more comfortable handling transactions face-to-face or prefer not to make online payments. Our agent will provide a receipt to document and secure your payment.
Direct Bank TransferAnother option is paying via direct bank transfer. This method is ideal for those who prefer to manage their transactions through their bank. To use this option, contact us, and we’ll provide you with the bank details to complete the transfer. This method is beneficial for larger payments or if you prefer a more traditional approach to handling your finances.

How to Choose the Right Payment Method

Choosing the correct payment method depends on your personal preference and convenience:

If you prefer to handle everything before your trip, PayPal is an excellent choice. It’s fast, secure, and allows you to complete your transaction in advance, giving you one less thing to worry about when you arrive.
If you prefer to pay in person, Cash payment to our agent upon arrival is straightforward and easy. This option is great if you prefer to avoid online transactions or if you’re more comfortable handling payments in cash.
If you prefer traditional bank transactions: Direct bank transfer is a solid option. It’s secure, and many people find it convenient to manage their finances through their bank.

Need More Information?

If you’re unsure which payment method is best for you or if you need more details about how to proceed with a bank transfer, don’t hesitate to contact us. Our customer service team is here to help guide you through the payment process and provide any additional information you may need. Contact us, and we’ll be happy to assist you in selecting the most convenient payment option for your needs.

Conclusion

In summary, paying for your transfer is flexible and convenient, and several options are available. You can pay securely online with your PayPal account, pay in cash directly to our agent upon arrival, or arrange a direct bank transfer. Each method is designed to cater to your preferences and ensure your experience with us is as smooth as possible. If you need further assistance or have any questions about payment methods, please don’t hesitate to contact us. We’re here to make your journey as stress-free and enjoyable as possible.

I cannot find a route or location I want to book. What to do?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: I cannot find a route or location for which I want to book. What should I do?

Answer:

If you’re having trouble finding a specific route or location you’d like to book on our website, don’t worry—we’re here to help! While we strive to include a wide range of destinations and routes in our online booking system, we understand that your travel needs might sometimes exceed the listed options. Here’s what you can do if you can’t find the exact route or location you’re looking for:

Contact Us Directly

The quickest and most effective way to resolve this issue is to contact us directly. Our team is always ready to assist you with any special requests or custom routes you may need. You can reach out to us through our Contact Us page. Send us a message detailing your desired route or location, and we will work with you to arrange a transfer that meets your needs.

Chat with Us for Immediate Assistance

You can also use our live chat feature on our website for immediate assistance. Our customer service representatives are online and ready to help you find the best solution for your travel plans during our business hours. Chatting with us lets you quickly explain your needs, and we can guide you through arranging a custom route or location that might not be listed online.

Custom Routes and Special Locations

Even if your desired route or location isn’t listed on our website, it doesn’t mean we can’t accommodate it. We specialize in providing flexible and personalized transportation services, and we’re more than happy to create a custom route that fits your itinerary. Whether it’s a remote location, a unique event venue, or a multi-stop journey, we’ll do our best to arrange the perfect transfer for you.

Why Some Routes May Not Be Listed

There are several reasons why a specific route or location might not be listed on our website:

Unique or Less Common Destinations: If your destination is off the beaten path or less commonly requested, it might not be included in our standard options. However, we can still accommodate these requests with a customized booking.
Complex Itineraries: For transfers involving multiple stops or more complex routes, arranging these directly with our team may be necessary to ensure all details are correctly managed.
Special Requests: If you have specific needs, such as traveling with special equipment or requiring a particular type of vehicle for a unique route, you may need to coordinate directly with our team.

What Happens After You Contact Us?

Once you contact us with your request, our team will review your details and work on a solution that meets your needs. We’ll communicate with you promptly to discuss options, provide a quote, and finalize your booking. We aim to ensure that your travel experience is smooth and tailored to your requirements, even if it means creating a custom route just for you.

Conclusion

If you can’t find a route or location you want to book, don’t worry! We’re here to help. Contact us through our website or use our live chat feature for immediate assistance. Our team is happy to help you arrange a custom route or particular location that fits your travel needs. We pride ourselves on providing flexible and personalized service, so wherever you’re headed, we’ll do our best to get you there comfortably and conveniently.

What information do I need to book a transportation service?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: What information do I need to book a transportation service?

Answer:

Booking a transportation service with us is straightforward and requires just a few critical pieces of information to ensure we can provide you with the best possible service. Here’s what you’ll need to have on hand when making your booking:

1. Pick-Up and Drop-Off Locations

The first information we’ll need is the exact pick-up and drop-off locations. This could be an airport, hotel, private residence, or any other specific location. Providing accurate addresses ensures that our drivers know exactly where to meet you and where to take you, avoiding any confusion or delays.

2. Date and Time Information

Next, we’ll need to know the date and time of your transportation service. Whether booking for an immediate transfer or planning, the date and time are crucial for scheduling your driver and ensuring punctuality. If you’re booking an airport transfer, make sure to provide the exact time your flight is scheduled to arrive or depart so that we can align your pick-up accordingly.

3. Name and Surname

Your full name and surname are necessary to confirm your booking and ensure that our driver can identify you upon arrival. This information also helps us personalize your service and maintain clear communication throughout your experience with us.

4. Email Address

Your email address is essential for sending you booking confirmations, receipts, and any other relevant information related to your transportation service. It also allows us to contact you quickly in case there are any updates or changes to your booking.

5. Phone Number

Having your phone number allows us to reach you directly on the day of your service, which is particularly important if there are any last-minute changes or if our driver needs to contact you upon arrival. We recommend providing a phone number that you will have access to during your travels, such as a mobile phone.

6. Flight Numbers (If Applicable)

If you’re booking an airport transfer, please provide your flight number(s). This allows us to track your flight’s status and adjust the pick-up time accordingly in case of any delays or early arrivals. Having your flight information ensures that our driver is there to meet you as soon as you arrive, no matter what time your flight lands.

7. Payment Method

Lastly, you’ll need to choose a payment method for your booking. We offer several options to make this process as convenient as possible. You can pay securely online through PayPal, arrange a direct bank transfer, or choose to pay in cash directly to our agent upon arrival. Select the best option for you, and we’ll cover the rest.

How to Provide This Information

When booking online, you’ll typically enter this information into the booking form. If you’re booking via phone or email, simply provide these details to our customer service representative, who will assist you in completing your reservation. For any custom requests or special instructions, feel free to include those as well, and we’ll do our best to accommodate your needs.

Why This Information Is Important

Providing accurate and complete information helps us ensure that your transportation service is smooth, reliable, and tailored to your specific requirements. It allows us to prepare in advance so everything is ready and waiting for you on the day of your service. From scheduling the right vehicle to ensuring punctual pick-ups and drop-offs, this information is key to delivering the high-quality experience you expect.

Conclusion

In summary, to book a transportation service with us, you’ll need to provide your pick-up and drop-off locations, date and time information, full name and surname, email address, phone number, flight numbers (if applicable), and your preferred payment method. This information allows us to arrange your service efficiently and ensure that everything runs smoothly from start to finish. Should you have any questions or need assistance during the booking process, don’t hesitate to contact us—we’re here to help make your journey as seamless and enjoyable as possible.

How do I make a booking on your website?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: How do I make a booking on your website?

Answer:

Booking a transportation service on our website is a simple process designed to get you on your way quickly and efficiently. Whether you prefer to fill out a form or message us for personalized assistance, we’ve got you covered. Here’s how you can make a booking:

1. Use the Reservation Book

The easiest way to make a booking is by filling out and submitting our Reservation Book form, which is available on our website. This form is specifically designed to capture all the essential details we need to arrange your transportation. Here’s how to do it:

Step 1: Visit our website and navigate to the Reservation Book section.
Step 2: Fill in the required information, including your pick-up and drop-off locations, date and time of service, full name, email address, phone number, flight details (if applicable), and any other relevant information.
Step 3: Choose your preferred payment method and provide any special instructions or requests you may have.
Step 4: Review the information you’ve entered to ensure everything is correct, then submit the form.

Once you’ve submitted the Reservation Book form, our team will receive your details and begin processing your request. One of our agents will be in touch shortly to confirm your booking, provide any additional information you may need, and ensure that all your needs are met.

2. Send Us a Message via the Contact Form

If you prefer a more personalized approach or have specific questions before making your booking, you can also send us a message via our Contact Form. This method allows you to communicate directly with our team, who can assist you with your booking and answer any questions you might have. Here’s how it works:

Step 1: Navigate to the Contact Us page on our website.
Step 2: Fill out the Contact Form with your name, email address, phone number, and a brief message outlining your request or inquiry.
Step 3: Submit the form, and one of our agents will respond promptly to assist you.

Our agents are dedicated to providing you with the best service possible, so this is a great option if you need help deciding on the best vehicle, have special requirements, or simply want to confirm details before booking.

3. What Happens After You Make a Booking?

After you’ve submitted your booking request, either through the Reservation Book or the Contact Form, one of our agents will review the information and reach out to you. We’ll confirm the details of your booking, including the type of vehicle, pick-up and drop-off locations, date, and time. We will also answer any additional questions you may have and provide you with a booking confirmation.

If you choose to pay online via PayPal or opt for a direct bank transfer, we’ll guide you through the payment process to finalize your booking. If you prefer to pay in cash upon arrival, we’ll confirm that arrangement as well.

Why Choose Us for Your Booking?

Booking your transportation through our website offers several advantages:

Convenience: You can book at any time that suits you without the need to make phone calls or wait in line.
Flexibility: Whether you prefer filling out a form or communicating directly with an agent, we provide multiple options to suit your needs.
Personalized Service: Our team is always ready to assist, ensuring that your booking process is smooth and tailored to your specific requirements.

Conclusion

Bookings on our website are easy and flexible. You can either fill out and send us the Reservation Book form for a straightforward booking process or send us a message via the Contact Form for more personalized assistance. Once your booking is received, one of our agents will be in touch to confirm all the details and ensure that your transportation service meets all your needs. If you have any questions or need help during the booking process, don’t hesitate to reach out—we’re here to make your experience as seamless and enjoyable as possible.