Before you travel

What happen if my flight is delayed?

Date: November 24, 2015 By Lluvia Margarita Saavedra Gomez Categories: No comments

How long will the transfer take?

Date: June 28, 2015 By vallarta_admin Categories: No comments

The duration of your transfer can vary based on several factors, including distance, traffic conditions, and weather. However, we strive to provide a smooth and efficient transfer experience, regardless of the circumstances.

Distance

The primary factor influencing the duration of your transfer is the distance between your pickup location and your destination. Whether traveling from Puerto Vallarta Airport to your hotel or from your lodging to the airport, the distance will largely determine how long the journey will take. Generally, transfers within Puerto Vallarta’s central areas take 15 to 45 minutes. The transfer time will increase if your destination is further afield, such as in the surrounding towns or remote areas.

Traffic Conditions

Traffic can also significantly impact the time it takes to complete your transfer. Puerto Vallarta is a popular tourist destination, and during peak travel times, such as holidays and weekends, traffic can be heavier, particularly in the downtown area and along main thoroughfares. Additionally, rush hour and late afternoon can contribute to longer travel times. We constantly monitor traffic conditions to choose the most efficient routes, but it’s essential to factor in potential delays due to traffic when planning your journey.

Weather

Weather is another important factor that can affect the duration of your transfer. Puerto Vallarta enjoys a tropical climate, but during the rainy season (typically from June to October), heavy rains can lead to slower travel times due to wet roads and reduced visibility. While our drivers are experienced and equipped to handle various weather conditions, it’s worth considering that inclement weather may add extra time to your journey.

Private Transportation

One advantage of choosing our private transportation service is that we can tailor the route and timing to suit your needs. Unlike shared shuttle services that may have multiple stops, our private transfers are direct, meaning you won’t have to wait for other passengers or detour to drop others off. This direct service helps to minimize travel time, getting you to your destination as efficiently as possible.

From and To the Airport

When transferring to or from Puerto Vallarta Airport, the timing can also depend on how quickly you clear customs and collect your luggage. Once you’re ready, our driver will wait to assist you and begin the transfer. The distance from the airport to popular hotel zones, such as the Hotel Zone, Marina Vallarta, and downtown, typically ranges from 15 to 30 minutes under normal traffic conditions. For destinations further from the airport, such as Sayulita or Punta Mita, you can expect the transfer to take longer—approximately 45 minutes to over an hour, depending on traffic and road conditions.

Conclusion

In summary, the duration of your transfer depends on the distance between your pickup and drop-off locations, the current traffic conditions, and the weather at the time of your journey. With our private transportation service, you can expect a direct and efficient transfer, minimizing unnecessary delays. Whether traveling to or from Puerto Vallarta Airport, we are committed to providing a smooth and timely experience, ensuring you reach your destination as comfortably and quickly as possible.

My group size has changed, Can I change the size of the vehicle?

Date: June 28, 2015 By vallarta_admin Categories: No comments

Absolutely! We understand that travel plans can change, and we are here to accommodate your needs flexibly and efficiently. If your group size has changed and you need to adjust the size of your vehicle, we can certainly help with that.

Larger Vehicles and Buses

Whether your group has grown or shrunk, we offer a range of vehicle options to suit your new requirements. If your group size has increased, we can provide larger vehicles, including spacious vans, SUVs, or buses for larger groups. These options ensure that everyone in your party travels comfortably, with ample space for passengers and luggage.

If your group size has decreased, we can switch to a smaller, more cost-effective vehicle that better fits your needs. We aim to ensure your transportation is as comfortable and efficient as possible, regardless of your group size.

Flexibility

We pride ourselves on offering flexible services to meet our customers’ needs. As long as you notify us at least 24 hours before your arrival or before your service begins, we can make the necessary adjustments to your booking. This flexibility allows you to focus on enjoying your trip without worrying about transportation logistics. Contact our customer service team with your updated group size; we will handle the rest.

How to Make Changes

If you need to change your vehicle’s size, please get in touch with us as soon as possible. You can contact us via phone, email, or through our website. Our team can assist you with any changes and ensure the appropriate vehicle is reserved for your group. Remember, the sooner you inform us of the change, the better we can accommodate your request, especially during peak travel times when larger vehicles and buses may be in high demand.

Conclusion

In summary, if your group size has changed, we offer the flexibility to adjust the size of your vehicle, provided you inform us at least 24 hours before your arrival or before your service begins. Whether you need a larger or smaller vehicle, we have various options available, including vans, SUVs, and buses. Our team ensures that your transportation is seamless and comfortable, no matter how your plans evolve.

What happens if I can’t locate my driver?

Date: June 28, 2015 By vallarta_admin Categories: No comments

We understand that arriving in a new place can be overwhelming, especially after a long flight or journey. While we strive to make your pickup experience as smooth and stress-free as possible, there may be times when you might have difficulty locating your driver. If you are in this situation, please don’t worry—here’s what you should do.

Immediate Steps to Take

If you can’t locate your driver upon arrival, you should first try to remain calm. Your driver is likely nearby, and with a few quick steps, we can ensure you connect with them promptly. Here’s what you should do:

1. Check the Meeting Point: Upon booking, you should have received detailed instructions on where to meet your driver. Typically, this will be at a designated meeting point inside or just outside the terminal, such as near the baggage claim, exit doors, or a specific airport sign or landmark. Double-check the location and make sure you’re in the correct spot.
2. Look for Your Driver’s / Staff Sign: Our drivers typically hold a sign with your name or company logo to help you identify them. Scan the area around the meeting point for someone having this sign. Remember that airports can be busy; spotting your driver or staff company in the crowd might take a moment.
3. Check Your Phone: In many cases, your driver may try to contact you directly if there’s any confusion about the meeting point. Check your phone for missed calls, text messages, or emails. If you provided your flight details, your driver might also have been updated on any changes to your arrival time and may be trying to reach you.

Call Us Immediately

If you’ve followed the steps above and still can’t locate your driver, the next and most crucial step is to contact us immediately. Our customer service team is here to assist you 24/7 and is fully prepared to resolve any issues quickly. Please use the contact information in your booking confirmation to call us immediately.

These are the phone numbers you can call us:

Toll-Free USA/CAN +1-844-223-0223

Call in Mexico +52-3223080063

or email us at [email protected]  (We check our mail every moment)

When you call, please provide the following information:

• Your Name: The name under which the booking was made.
• Flight Details: If your arrival time or terminal has changed, please provide the flight number and the airline.
• Your Location: The specific airport area where you are currently waiting. This will help us guide the driver to you or provide you with instructions on where to meet them.

Our customer service team will immediately contact your driver to determine their exact location and guide them to you. In most cases, any mix-up can be resolved within minutes.

What We Do to Prevent This Situation

We understand how frustrating it can be to arrive at an airport and not immediately find your driver. That’s why we take several proactive steps to minimize the likelihood of this happening:

• Clear Communication: Before your trip, we send detailed instructions about the meeting point, including visual cues and landmarks, to help you find your driver.
• Driver Tracking: Our team monitors your flight status and keeps our drivers informed of any changes in arrival time or terminal, ensuring they are at the correct location when you arrive.
• Driver Contact Information: We often don’t share any information about drivers and vice versa (for privacy protection), and we always have airport company staff to help you locate your driver.

Your Peace of Mind

Your comfort and peace of mind are our top priorities. We understand that locating your driver is crucial to starting your journey on the right foot, and we are committed to ensuring this process is as seamless as possible. If, for any reason, you are unable to locate your driver, please know that we are just a phone call away, ready to assist you immediately.

Conclusion

If you can’t locate your driver, don’t hesitate to contact us immediately. We are here to help you 24/7, and our customer service team will work quickly to connect you with your driver. We take several proactive measures to ensure that you and your driver can easily find each other, but if any issues arise, we are committed to resolving them promptly. Your satisfaction and peace of mind are our priorities, and we will do everything we can to ensure your experience with us is smooth and enjoyable from start to finish.

Where will I meet the driver when I arrive?

Date: June 28, 2015 By vallarta_admin Categories: No comments

We understand that arriving in a new city can be exciting and a little overwhelming, especially after a long flight. To make your transition from the airport to your destination as smooth as possible, we’ve carefully arranged the meeting process to be simple and stress-free. Here’s everything you need to know about where and how you’ll meet your driver upon arrival.

Arrival at the Airport

As soon as your flight lands and you’ve made your way through customs and baggage claim, you can rest easy knowing that one of our agents is already waiting for you. We know that airports can be bustling and sometimes confusing, especially when unfamiliar with the surroundings, so we aim to make the pickup process as clear and straightforward as possible.

Meeting Point: At the Arrival Gate

Upon exiting the customs area or baggage claim, you will be greeted by one of our professional agents, who will wait for you at the arrival gate. To ensure you can easily identify your driver, our agent will hold a banner with your name clearly displayed. This personalized greeting ensures no confusion or difficulty in finding your driver, even in a busy airport environment.

Our goal is to provide you with a seamless transition from the plane to your private vehicle, so we prioritize being visible and accessible as soon as you emerge into the arrival area. The banner with your name is a key feature of our service, designed to give you peace of mind and ensure a smooth start to your journey.

What to Expect Upon Meeting the Driver

Once you spot the agent holding the banner with your name, approach them, and they will warmly greet you. From that moment, your agent will take over the logistics, helping you with your luggage and escorting you directly to your awaiting vehicle. There’s no need to worry about navigating the airport or finding transportation alone—our agent will handle everything.

Suppose you’re traveling with a large group or have special requirements, such as needing assistance with mobility or traveling with children. In that case, our agents are fully prepared to support you. We aim to make this process as comfortable and stress-free as possible so you can start your time in Puerto Vallarta on the right foot.

Why We Choose the Arrival Gate

Meeting you at the arrival gate is part of our commitment to premium service. We ensure no delay in starting your transfer by being at the gate as you exit customs or baggage claim. We understand that after a long flight, you want to get to your destination quickly and comfortably; our process is designed to facilitate that.

Furthermore, meeting at the arrival gate allows us to quickly assist with any immediate needs you may have, such as navigating the airport or handling your luggage. It’s also an opportunity for our agents to provide any additional information you might need about your transfer or destination, ensuring that you feel confident and well-informed as you continue your journey.

What If You Can’t Find Your Driver?

In the unlikely event that you have difficulty locating your driver, we’ve put several measures in place to ensure you can quickly contact us. First, check your surroundings and ensure you’re at the correct exit point. Sometimes, due to the airport’s layout, it may take a moment to spot the agent holding your banner.

If you still can’t find your driver, please don’t hesitate to contact us immediately. The contact information in your booking confirmation will allow you to reach our customer service team, who will assist you in locating your driver. We monitor all flights and airport arrivals closely, so we’re always prepared to respond to any issues that may arise.

Conclusion

When you arrive at the airport, you’ll meet your driver right at the arrival gate. One of our agents will be waiting for you with a banner displaying your name, making it easy for you to identify them and begin your transfer without any hassle. Our commitment to a seamless, stress-free experience begins the moment you step off the plane, ensuring that your journey with us is comfortable and enjoyable from start to finish. Should you have difficulty locating your driver, our team is just a phone call away, ready to assist you promptly.

We look forward to welcoming you and providing exceptional service during your time in Puerto Vallarta.

What luggage entitlement will I have?

Date: June 28, 2015 By vallarta_admin Categories: No comments

FAQ Question: What luggage entitlement will I have?

Answer:

Your luggage entitlement during your transfer with us is primarily determined by the type of vehicle you have booked and the number of passengers in your group. We aim to provide a comfortable and convenient travel experience, which includes ensuring that your luggage is adequately accommodated. Here’s what you need to know about your luggage entitlement:

Vehicle Type and Luggage Capacity

The amount of luggage you can bring depends on the specific vehicle scheduled for your transfer. Different vehicles have varying capacities, both in terms of passenger seating and luggage storage space. When you book your transfer, our team considers the number of people in your group and the luggage you’re likely to carry, ensuring that the vehicle chosen can comfortably accommodate everything.

• Sedans and Standard Cars: These vehicles are typically suitable for small groups or individuals traveling with standard luggage. A sedan generally accommodates 2-3 passengers with 2-3 standard-sized suitcases and a couple of smaller carry-on bags. If you’re traveling with more luggage, please let us know in advance so we can arrange for a larger vehicle.
• SUVs and Minivans: If you travel with a larger group or have more luggage, SUVs and minivans offer more space. These vehicles can typically handle 4-6 passengers with 4-6 standard-sized suitcases and additional carry-on bags. They are ideal for families or small groups who need extra space for their belongings.
• Vans and Larger Vehicles: For groups with more than six passengers or those carrying oversized items such as sports equipment, large suitcases, or multiple bags per person, a van or a larger vehicle would be required. These vehicles are designed to handle a higher volume of luggage, ensuring that everyone’s belongings are safely stored without compromising on passenger comfort.

Number of Passengers and Luggage Entitlement

The number of passengers traveling with you directly influences how much luggage can be accommodated. When booking your transfer, it’s important to consider how many people will be traveling and the amount of luggage each person will bring. Here’s how the number of passengers typically affects luggage capacity:

• Solo Travelers and Couples: If you’re traveling alone or as a couple, you’ll have more flexibility with luggage in smaller vehicles. A sedan or standard car should easily accommodate your needs, with ample space for your luggage in the trunk.
• Small Groups (3-5 people): An SUV or minivan is often the best choice for small groups. These vehicles have more luggage space, allowing each passenger to bring a standard-sized suitcase and a carry-on bag without overcrowding the vehicle.
• Large Groups (6+ people): When traveling with a large group, choosing a vehicle with enough capacity for passengers and luggage is essential. Vans or buses are typically required for larger groups, providing sufficient space for everyone’s belongings.

Special Luggage Considerations

Please inform us when booking if you’re traveling with unique items such as golf clubs, strollers, skis, or other oversized or delicate equipment. We want to ensure that these items are appropriately accommodated, and we may recommend a larger vehicle to meet your needs. Additionally, if you’re carrying more luggage than usual or include oversized or heavy items, please communicate this to our team so we can make the necessary arrangements.

Conclusion

In summary, your luggage entitlement depends on the vehicle type booked and the number of passengers in your group. We offer various vehicle options to suit different group sizes and luggage needs, from sedans for solo travelers and couples to vans and larger vehicles for groups with more substantial luggage requirements. To ensure a smooth and comfortable transfer, please provide detailed information about your luggage and group size when booking so we can match you with the right vehicle. Should you have any special luggage requirements, our team is here to help you make the appropriate arrangements for a hassle-free journey.